Privacy Policy and Terms & Conditions

This is our Privacy Policy relating to our “Dekko” message and document exchange service (“Service”). Words used in our terms and conditions (“Terms”) have the same meaning as in this policy. If there is any inconsistency between the Terms and this Policy, the Terms will prevail.

What information we collect and hold

Personal Information

We will collect “metadata”, comprising your name and email address at time of registration. We will use your credit card details to process your payment but will not retain those details. We will not record your password or encryption key to use our service.

Non-Personal Information

We may also collect information to measure the number of visitors to our website, to assess user access patterns and otherwise to operate the website. We may use cookies or other similar technology for these purposes. By using our website or our service, you agree to our use of cookies and such other technology to collect such information. You can usually remove or block cookies (by altering the settings in your browser), but doing so may affect your ability to use the website. We may analyse and use this information for our marketing or statistical purposes as well as to improve the service to our users.

How and why we will collect, hold and use personal information

Registration and user-generated data will be stored in encrypted form in Dekko’s database. The registration data will be managed by the Dekko administrator and user data will be encrypted using the user’s private key which is not available to anybody else. Dekko’s audit log will store metadata for all user transactions such as logon, messages sent/received and document upload/download. A user’s registration data will be subject to verification on login and we may inform a user if unusual activity is detected.

How long we keep your information

We will retain all your data and personal information while you are subscribed to our service. If the administrator of your Dekko “circle of users” cancels your subscription service, we will immediately delete all retained information relating to all users in that circle.


Your data will be encrypted by you before upload to the System and we do not and cannot access that data unless we are provided with the decryption key. You may give third parties access to your data by providing them with a link and your logon credentials and you shall be responsible for their compliance with this Policy.

If we think it is necessary or are required by law to do so, we are entitled to give your information to the authorities. We reserve the right to assist any law enforcement agency with investigations, including and limited to by way of disclosure of information to them or their agents. We also reserve the right to comply with any proper legal processes, including -but not limited to -subpoenas, search warrants and court orders. If necessary, we may disclose your information to enforce our Terms or any other agreement we have with you or to protect the rights, property, or safety of other users or the operation of our services and the website.

We will not sell or otherwise provide your personal information to a third party or make any other use of personal information for any purpose which is not specifically allowed under this Policy or our Terms or is not incidental to the normal use of our services.

Security Recommendations

We strongly urge you to use robust anti- virus and firewall protection for your own system as we cannot guarantee that other software may be present on your device and be used to capture your logon credentials and then can access to your dekko account. If you lose, forget or allow third party access to your logon credentials, you will lose the security of your data. At this point you may be able to reset your password by asking your nominated dekko user to assist with password reset but if this was not setup then we have no ability to recover your data and only option would be for the circle administrator to disable your account.


We may send bills, service updates and various other notices to you by email or using any internal messaging system we may provide as part of our service. If appropriate, those notices will contain an ‘unsubscribe’ facility and we will abide by any ‘unsubscribe’ request (other than in relation to messages that we must send you for billing, security or other service provider purposes).

How you may access your personal information.

Users can change their full name and external email address within the Dekko System, but a user’s identifier cannot be changed following the registration process.


This Privacy Policy is governed by the privacy laws of Australia and you agree to submit to the exclusive jurisdiction of the Australian legal system in relation to any matter arising under this Policy.


Questions and comments regarding this policy should be addressed to the Privacy Officer at

Changes to our Policy

We may make necessary changes to this Policy to comply with any changes to the law or our procedures, all of which will be posted on this website.