Records services · Redress schemes · Survivors
Release a survivor's records with care: redacted, supported, and on their terms.
Records services redact other people's information, go through the records with the survivor in a secure meeting, and share them at View only. When the survivor is ready, they can download a copy to keep.
- Third parties redacted
- Before anything is released.
- Supported release
- Go through the records together in a meeting.
- View only first
- Read again in their own time.
- A copy to keep
- Download when they're ready.
Why records release needs care
Survivors asking for their care, adoption or institutional records may be reading about their own childhood for the first time, and the files often name other people.
Today
- Records posted in a thick envelope
- Third-party details blacked out on paper
- No support when the records are first read
- A copy that arrives all at once
With DekkoCORE
- Records shared in the browser
- Third parties redacted in the PDF
- A secure meeting to go through them together
- A copy to keep when they're ready
How it works in DekkoCORE
One release, from gathering the records to a copy the survivor keeps.
Step 1
Gather the records
Collect the survivor's records into their own folder.
- Hub folders
Step 2
Redact third parties
Redact other people's names and details from the PDFs. The originals are kept.
- Redaction
Step 3
Offer a supported session
Go through the records together in a secure meeting, with a support worker if they'd like one.
- Meetings
Step 4
Share at View only
Share the records View only, so they can read them again in their own time.
- View only
Step 5
Let them keep a copy
When they're ready, change their access to Download so they can keep the records.
- Download
Who gets what access
A typical release. You can change anyone's access at any time.
Records service
Full permissions
Prepares and redacts the records.
Support worker
View only
Joins the session if the survivor wants.
Survivor
View only, then Download
Reads first, and keeps a copy when ready.
Redress scheme, if involved
View only
Sees what's relevant to the claim.
The bars show a permission level, from Listing only (one bar) to Full permissions (seven).
Questions
Can the survivor keep a copy?
Yes. Change their access to Download whenever they're ready.
Does redaction work on scanned records?
Redaction works on PDFs. A search finds words in a PDF's text, so scanned pages without a text layer, common in older records, need to be redacted by hand.
Do survivors need an account?
Yes. They're invited by email and sign in, so only they can open their records.
Is the session recorded?
Only if you choose to record it. Agree that with the survivor first.
Where are the records stored?
DekkoCORE is hosted in-country, in Australia, the United States or Canada.
Releasing records to survivors?
Tell us how records are released today. We'll show you a supported release in DekkoCORE.