Child protection agencies · Carers · Legal teams
Transfer a child's case file without exposing the caseworkers who wrote it.
Child protection agencies share case files with other states, legal teams and carers. Recipients see aliases instead of caseworkers' names, carers get View only access, and access ends when it should.
- Caseworker aliases
- Recipients see aliases, not names.
- Carers
- View only, with nothing to keep.
- Access ends
- On the date you set.
- Proof
- Every view recorded.
Why case transfers put people at risk
A child's case file holds the most sensitive details about a family, and caseworkers can be targeted by family members who learn their names.
Today
- Files sent by email or courier
- Caseworker names on every message and share
- Carers given copies to keep
- No record of who has read the file
With DekkoCORE
- Files shared from the agency's Hub
- Recipients see aliases, not caseworkers' names
- Carers read at View only
- Every view recorded
How it works in DekkoCORE
One transfer, from preparing the file to access ending.
Step 1
Prepare the case file
Put the documents to transfer in their own folder.
- Hub folders
Step 2
Redact what must stay private
Redact names and addresses in the PDFs that recipients mustn't see.
- Redaction
Step 3
Turn on de-identified sharing
Recipients see an alias for each caseworker instead of a name and email.
- De-identified sharing
Step 4
Share with each recipient
Share with the receiving agency or legal team at Download, and with carers at View only, each with an expiry date.
- View only
- Access expiry
Step 5
Keep the record
The audit log shows who opened each file and when.
- Audit log
Who gets what access
A typical transfer. You can change or remove anyone's access at any time.
Sending agency
Full permissions
Holds the file and decides who sees what.
Receiving agency
Download
Takes over the case.
Legal teams
Download, until a set date
Prepare for proceedings.
Carers
View only, until a set date
Read what they need to care for the child.
The bars show a permission level, from Listing only (one bar) to Full permissions (seven).
Questions
Does de-identified sharing remove names from the documents?
No. It hides staff names in DekkoCORE itself, such as who shared a file. Redact names inside the PDFs before you share them.
What does a recipient see instead of a caseworker's name?
A consistent alias for each caseworker, so they can follow who did what without learning who it was.
Can carers download the file?
Not with View only. They read it in the browser, and their access ends on the date you set.
Can we see who has read the file?
Yes. The audit log lists every view with the person and the date, and exports as CSV.
Where is the information stored?
DekkoCORE is hosted in-country, in Australia, the United States or Canada.
Transferring child protection cases?
Tell us how case files move between agencies, legal teams and carers today. We'll show you the same transfer in DekkoCORE.