Departments · Family violence services · Child and homelessness services
Share case information with funded services, and keep the record of every disclosure.
Departments and funded services share case information in DekkoCORE, for example under Victoria's FVISS and CISS or Chapter 16A in NSW. Each family's folder is shared with named workers, and every view is logged.
- Per-family folders
- Shared with named workers only.
- Marked mail
- OFFICIAL: Sensitive in the subject line.
- Read receipts
- See when information was opened.
- Logged views
- A record of every view.
Why information sharing is hard to do well
Information-sharing schemes let departments and funded services share information to keep people safe, but the information is sensitive and each disclosure needs a record.
Today
- Case notes emailed between organizations
- Whole files shared when part would do
- No marking on what's sent
- Disclosure records kept by hand
With DekkoCORE
- Each family's folder shared with named workers
- Only the documents needed are shared
- OFFICIAL: Sensitive in every subject line
- Every view logged automatically
How it works in DekkoCORE
One family's information, from the request to the disclosure record.
Step 1
Open a folder for the family
Keep each family's information in its own folder.
- Hub folders
Step 2
Share with named workers
Share only the documents needed with the named workers at the funded service.
- View only
- Download
Step 3
Send marked messages
Secure mail shows OFFICIAL: Sensitive in the subject line.
- Secure mail
- Classification labels
Step 4
Confirm it was opened
Read receipts show when the service opened the information.
- Read receipts
Step 5
Keep the disclosure record
Every view is logged, and the audit log exports as CSV.
- Audit log
Who gets what access
A typical exchange. You can change or remove anyone's access at any time.
Department or lead service
Full permissions
Holds the information and decides what's shared.
Named workers at the funded service
View only or Download
See only the family they work with.
Service managers
View only
Oversee their workers' cases.
Other services
Not shared
Never see the family's folder.
The bars show a permission level, from Listing only (one bar) to Full permissions (seven).
Questions
Does DekkoCORE make us compliant with FVISS, CISS or Chapter 16A?
No software makes you compliant on its own. DekkoCORE gives you a secure way to share and a record of every view, which supports the records those schemes ask you to keep.
Can a worker see other families' folders?
No. Each family's folder is shared only with the named workers on it.
Which markings are available?
OFFICIAL, OFFICIAL: Sensitive and PROTECTED.
Can we remove access when a worker leaves?
Yes, at any time. Anything they've already downloaded isn't taken back, so share at View only where you can.
Is DekkoCORE assessed for government information?
Yes. DekkoCORE is IRAP assessed to PROTECTED.
Sharing information with funded services?
Tell us how case information moves between your organizations today. We'll show you the same exchange in DekkoCORE.