Health, legal and accounting regulators · Practitioners · Panels
Take the complaint, protect the complainant, and hear the practitioner's side.
Regulators take complaints through a secure link, redact the complainant's identity where needed, give the practitioner a link to upload their response, and share papers with the panel at View only.
- Complaints in
- Through a secure link, with no account.
- Complainant protected
- Identity redacted where needed.
- Practitioner's response
- Uploaded through a link.
- Panel papers
- View only, for panel members.
Why complaint files are hard to handle
A complaint about a practitioner can involve the complainant's health, legal or financial records, and the practitioner must be able to respond.
Today
- Complaints by email with attachments
- Complainant details sent to the practitioner
- Responses posted or emailed back
- Panel papers printed for each member
With DekkoCORE
- Complaints through one secure link
- Complainant identity redacted where needed
- Responses uploaded to the complaint's folder
- Panel members read papers View only
How it works in DekkoCORE
One complaint, from lodgement to the panel.
Step 1
Take the complaint
Publish a submission link for complaints. Complainants upload documents and a statement with no account.
- Submission link
Step 2
Redact what must stay private
Redact the complainant's identity from the PDFs you'll share, where your process requires it.
- Redaction
Step 3
Ask for a response
Send the practitioner a guest link to upload their response into their own folder.
- Guest link uploads
Step 4
Brief the panel
Share the papers with panel members at View only.
- View only
Step 5
Keep the record
Every view, download and upload is recorded, and the audit log exports as CSV.
- Audit log
Who gets what access
A typical complaint. You can change or remove anyone's access at any time.
Regulator's investigators
Full permissions
Handle the complaint and the papers.
Panel members
View only
Read the papers before the hearing.
Practitioner
Guest link with uploads
Responds into their own folder.
Complainant
Submission link
Sends the complaint, and sees nothing else.
The bars show a permission level, from Listing only (one bar) to Full permissions (seven).
Questions
Is a complaint anonymous?
No. A submission link records the sender's IP address and approximate location, which your investigators can see.
How secure is the practitioner's link?
Anyone holding a guest link can use it, so send it only to the practitioner. Guest links last up to a month and can be renewed.
Does redaction work on scanned documents?
Redaction works on PDFs. A search finds words in a PDF's text, so scanned pages without a text layer need to be redacted by hand.
Can panel members download the papers?
Not with View only. They read the papers in the browser, and you can remove their access after the hearing.
Does this replace our case management system?
No. DekkoCORE holds and shares the documents, alongside the case system you already use.
Handling complaints about practitioners?
Tell us how complaints, responses and panel papers move today. We'll show you the same process in DekkoCORE.