Migration agents · Legal services · Interpreters · Clients
Handle protection visa cases where exposure could put a client's family at risk.
Migration agents and legal services handle protection visa and migration cases where exposure could endanger a client's family overseas. Clients upload documents through a link, interpreters read at View only, and records are set to expire after your retention period.
- Client uploads
- Through a submission or guest link.
- Interpreters
- View only.
- Data Expiration
- Records removed after your retention period.
- Proof
- Who viewed each document.
Why migration casework needs care
Protection visa claims include accounts of persecution, identity documents and details of family overseas. If that information reaches the wrong people, the client's family could be put at risk.
Today
- Documents sent by email or messaging apps
- Interpreters sent full copies
- Files kept long after the matter closes
- No record of who has read what
With DekkoCORE
- Clients upload through a link
- Interpreters read at View only
- Records set to expire
- Every view recorded
How it works in DekkoCORE
One client's matter, from intake to decision.
Step 1
Open a folder per client
Create a folder for each client's matter.
- Hub folders
Step 2
Collect documents
Send the client a submission link or a guest link to upload documents without an account.
- Submission link
- Guest link uploads
Step 3
Work with interpreters
Share what the interpreter needs at View only, with access ending when the work is done.
- View only
- Access expiry
Step 4
Keep the record
Each file lists who viewed it and when.
- File history
Step 5
Expire the records
Set data expiration so records are removed after your retention period.
- Data Expiration
Who gets what access
A typical matter. You can change or remove anyone's access at any time.
Migration agent or lawyer
Full permissions
Runs the client's matter.
Interpreter
View only, with an expiry date
Reads what they need to interpret.
Client
Submission link
Uploads their documents.
Everyone else
Not shared
Can't see the client's matter.
The bars show a permission level, from Listing only (one bar) to Full permissions (seven).
Questions
Do clients need an account?
No. A submission link or a guest link lets them upload without one.
Is the submission link anonymous?
No. The link records the sender's IP address and approximate location, which your team can see. Keep that in mind for clients whose location is sensitive.
How secure is a guest link?
Anyone holding a guest link can use it, so send it only to the client. Guest links last up to a month.
Can interpreters download documents?
Not with View only. They read in the browser, and their access ends on the date you set.
How long are records kept?
Set data expiration to match your retention period. It applies across your whole tenancy, with a minimum of 30 days.
Where are records stored?
DekkoCORE is hosted in-country, in Australia, the United States or Canada.
Handling protection visa cases?
Tell us how client documents reach you today. We'll show you the same process in DekkoCORE.